Frequently Asked Questions
How much does it cost to clean the house?
Prices start from as little as £47.
Are you fully insured?
Yes. We have Public and Employees liability Insurance.
Will I be charged, if going on holiday and I have to cancel?
No. Although we require 2 weeks notice. We can also clean extra things like oven or fridge while you are away.
Will I be charged if I'm ill and I have to cancel?
No. You can cancel even an evening before and we will not charge you.
Which area do you cover?
We cover: Thame, Long Crendon, Haddenham, Princes Risborough, Chinnor with surrounding villages.
For commercial cleanings we cover 2 counties: Oxfordshire and Buckinghamshire.
What additional services do you provide?
We can clean your carpets, oven, windows or even a car. We are fully trained to help you with all of the above.
Am I tied to a long term contract?
You are only required to provide two weeks notice if you wish to cancel our service, however if you have a problem at all please don’t hesitate to call us on 07584028953 to discuss. We are always happy to be flexible to your needs.
Will it be the same cleaning professional every visit?
Yes. We work in 2’s so you will always have the same people or at least 1 of them will always come.
What if im not happy with the cleaning?
If you are not completely happy with our service, then please tell us within 24 hours in order that we may remedy the situation. You can email or text us with pictures. We guarantee the quality of our cleaning and will return or add on extra time next visit if necessary at no charge.
How do you maintain standards every time?
We have a regular cleaning checklist that we follow and personalised notes for each customer. We also do spot checks to make sure that our cleaning professionals follow their training.
I love my cleaner! Can I have her?
We really hope you do love your cleaner, however we love her too! We are sure you will understand that during the provision of your Cleaning with a smile service and for a period of 12 months after any cancellation, you may not employ any staff that are or have been contracted to us. Cleaning with a smile reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of £500.
Got Another Question?
We hope that we answered all of your questions, but if you would like to know more, call us on 0758402895 or email us natalia@cleaning-with-a-smile.co.uk
